Shipping policy
Last updated: July 2026
1. Shipping Costs
Buccardi Watches offers free standard shipping on all orders delivered within the United States, with no minimum order value.
Expedited shipping may be available during checkout for an additional fee. Any expedited shipping charge will be displayed before the order is submitted.
We do not add hidden store shipping fees after checkout. Any customs duties, import taxes, brokerage charges, or other government or carrier fees that may apply to an internationally fulfilled parcel are addressed separately in Section 7 of this policy.
2. Order Processing
Orders are normally processed within 2–3 business days after payment has been successfully authorised. Business days are Monday through Friday, excluding U.S. federal holidays.
Processing includes payment verification, order review, product preparation, quality control, packing, and transfer to the shipping carrier.
An order confirmation email will be sent after the order is placed. A separate dispatch confirmation email containing the tracking information will be sent when the parcel leaves the applicable fulfilment location.
Orders containing multiple products may be shipped in separate parcels when this allows faster or more efficient delivery. When this occurs, separate tracking information may be provided for each parcel at no additional standard shipping cost.
3. Estimated Delivery Times
After dispatch, standard delivery normally takes 5–14 business days within the United States.
The delivery estimate begins when the order is dispatched and does not include the 2–3-business-day processing period.
Delivery dates are estimates and are not guaranteed unless Buccardi Watches expressly confirms a guaranteed service in writing. Delays may occur during peak shopping periods, holidays, severe weather, carrier disruptions, customs processing, security reviews, address-verification issues, or other circumstances outside our reasonable control.
If we become unable to ship an order within the timeframe originally stated, we will provide an updated estimate and, where required, give the customer the opportunity to accept the delay or cancel the unshipped order for a full refund.
4. Order Tracking
Full tracking is included with every order. The tracking number or tracking link will be sent by email when the order is dispatched.
Tracking information may require several business days to display its first carrier scan after the parcel has been handed over. This can occur while a shipment is being transferred between logistics facilities or waiting for the carrier’s tracking system to update.
If the tracking information has not updated for seven business days, contact support@buccardiwatches.com with the order number and the email address used at checkout. We will investigate the shipment with the relevant logistics provider.
Customers are responsible for monitoring tracking updates and reviewing carrier notifications concerning delivery attempts, collection deadlines, access issues, or address problems.
5. Fulfilment and Logistics
To route orders efficiently, reduce unnecessary transit time, and use the closest suitable operational point, our logistics network may include United States facilities, China-based operational centres, and approved third-party carrier hubs. All products are subject to the same strict quality-control standards regardless of fulfilment origin.
The fulfilment location used for an order may depend on product availability, inventory allocation, destination, carrier capacity, and the route considered most efficient at the time of dispatch.
All orders are prepared using reinforced, tamper-evident packaging appropriate for the product. Customers should inspect the parcel promptly after delivery and report visible damage, tampering, missing contents, or product damage in accordance with Section 8.
The fulfilment origin shown in tracking information or on a shipping label does not change the customer’s rights under our policies or our responsibility to provide an appropriate solution when an item is lost, damaged, defective, or incorrectly dispatched.
6. Shipping Carriers and Delivery Attempts
Buccardi Watches works with approved postal, parcel, and logistics providers. The specific carrier may vary depending on the fulfilment location, destination, service availability, and shipping route.
Some deliveries may require a signature, secure handover, access code, collection from an authorised pickup point, or another verification step determined by the carrier.
If the carrier cannot complete delivery, it may make another attempt, leave instructions, hold the parcel at a local facility, or return the parcel to the sender. Customers should follow the tracking updates and carrier instructions to avoid an unnecessary return.
Buccardi Watches cannot guarantee delivery on a specific day or at a specific time unless a guaranteed service has been expressly purchased and confirmed.
7. Customs, Duties, and Import Taxes
Although Buccardi Watches sells to customers in the United States, an order may be dispatched from an international operational centre when this provides the most efficient available route.
Where an international shipment is subject to customs duties, import taxes, brokerage charges, clearance fees, or other government or carrier assessments, those charges are not included in free standard shipping unless the order is expressly identified at checkout as duties prepaid or Delivered Duty Paid.
Unless expressly stated otherwise at checkout, the recipient may be responsible for applicable charges assessed by customs authorities or the carrier before or after delivery. The amount of any such charge is determined by the relevant authority or carrier and is not controlled by Buccardi Watches.
If a carrier requests an unexpected payment, contact support@buccardiwatches.com before paying whenever reasonably possible. We will review the shipment details and help determine whether the request is valid. If the charge resulted from an error in our shipping documentation or fulfilment instructions, Buccardi Watches will provide an appropriate solution.
Refusing a parcel solely to avoid a valid customs or import charge may cause the shipment to be returned. Any refund remains subject to confirmation that the parcel was returned and to deductions permitted by applicable law for non-refundable charges incurred because of the refusal.
8. Lost, Delayed, Damaged, or Incorrect Deliveries
If an order appears to be lost, remains delayed beyond a reasonable period, arrives visibly damaged, contains a damaged product, or contains an item different from the item ordered, contact support@buccardiwatches.com immediately.
Include the order number, the email address used at checkout, a description of the issue, and any available photographs of the parcel, shipping label, packaging, and product. For damaged, defective, or incorrect items, contact us within 48 hours of delivery whenever possible so that evidence can be preserved and the issue can be reviewed promptly.
After the issue has been investigated and confirmed, Buccardi Watches will offer the customer a free replacement or a full refund, according to the customer’s choice.
When a return is required because the item arrived damaged, defective, or incorrect due to our error, Buccardi Watches will cover the applicable return shipping cost and provide the necessary instructions.
Customers should not dispose of, repair, alter, or return a damaged or incorrect item before receiving instructions from our customer support team.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address, recipient name, contact information, apartment or unit number, postal code, and any delivery instructions required to access the location.
If you notice an error, contact support@buccardiwatches.com immediately. We will attempt to correct the address before dispatch when operationally possible, but a change cannot be guaranteed once processing has begun.
Parcels that are already in transit cannot normally be redirected by Buccardi Watches. The customer may contact the carrier directly when the tracking page offers a delivery-management option, but carrier approval is not guaranteed.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact the customer and arrange one free reshipment to a corrected United States address after the returned parcel has been received and verified.
If delivery is completed to the address provided at checkout, Buccardi Watches is not responsible for loss caused by an incorrect address submitted by the customer, theft after confirmed delivery, or collection by an unauthorised person at the delivery location. We will nevertheless assist with available carrier enquiries and documentation.
10. Returned, Refused, or Unclaimed Parcels
A parcel may be returned to the sender because of an incomplete address, failed delivery attempts, refusal, non-payment of applicable import charges, failure to collect the parcel, or another carrier-designated reason.
We will contact the customer after the returned parcel has been received and identified. Where the return resulted from an incorrect address, we will provide the one free reshipment described in Section 9.
For other customer-caused returns, reshipment or refund options will be reviewed according to the circumstances, applicable carrier charges, our Return and Refund Policy, and any rights that cannot be excluded under applicable law.
A refund cannot be completed while a refused or unclaimed parcel remains in transit. The parcel must first be returned to and verified by the authorised fulfilment location.
11. Order Changes and Cancellations
Due to our fast-paced fulfilment process, cancellation requests must be submitted within two hours of purchase and can only be approved if the order has not already been dispatched.
Requests to change a product, quantity, shipping service, or delivery address should also be submitted immediately. We will attempt to make the requested change before dispatch, but changes cannot be guaranteed once fulfilment has begun.
Once an order has been dispatched, it cannot be cancelled or redirected by Buccardi Watches. The customer must wait for delivery and, if eligible, follow the applicable return process.
A cancellation or order change is not confirmed until Buccardi Watches provides written approval.
12. Contact Us
For questions concerning processing, shipping, tracking, customs, delivery delays, lost parcels, damaged shipments, or incorrect delivery information, contact Buccardi Watches at support@buccardiwatches.com
Please include the order number and the email address used at checkout so that we can locate the shipment.
Customer support is available Monday through Friday and normally responds within 24 hours on business days.
Website: www.buccardiwatches.shop